Skip to content
Restart the Surface with the USB recovery drive plugged into the USB port, it will take you to the Advanced boot options. Feasible solution to Case2 without Password and Recovery Key. When done, choose the "Unallocated space" and click I followed your directions and when installing Windows it looks like it gets stuck when the status is "Getting files ready for installation (31%)". You will need to use recovery toolsFirst thing first, find out your BitLocker Recovery Key before starting to look into the solution to fix this issue. But if not,There are other restore options you can also try if decrypting the boot drive isn’t good enough, such as Startup Repair, System Restore, Go back to the previous build, etc.Fixing No More BitLocker Recovery Options on Microsoft SurfaceChange Surface Firmware to allow boot from USB driveHow Many Ways to Shut Down and Restart Your Windows 10 ComputerHow Much Power Output the USB Ports Provide on My ComputerWindows Tip: 4 Different Ways to Turn Off Desktop Monitor or Laptop ScreenHow To Patch and Verify Meltdown and Spectre Protection on Windows PCs
I had a device that had BitLocker on it. When you’re locked out of Surface Pro, you still have chance to recover the BitLocker recovery key from Microsoft account. How long should the install take? I have tried this several times but it keeps getting stuck at the same point.Jeffrey: During the installation process select I don't have a product key and then select the Windows OS version that came with the tablet. I updated my surface pro 4 with windows 10 feature update 1903, and restarted. Bitlocker is enabled by default in the Surface Pro 3, Bitlocker recovery key has been automatically saved to OneDrive, so using a working computer connected to the Internet and logging into your Microsoft account to find Bitlocker recovery key. Without the recovery key, there is just no way to get into the system to do any recovery.
You can choose to factory reset Surface Pro with or without keeping all your files and apps. To enable Secure Boot on a Surface device that has BitLocker enabled: Suspend BitLocker by using the Suspend-BitLocker cmdlet as described in Method 1. And when the battery ran out of juice, the Surface shut itself down so abruptly that it couldn’t boot up after I plugged in the power cord. After restart it was stuck in a loop where it showed UEFI screen.I tried to go through DISKPART method but there was no drive listed except my usb.Yogesh J: Have you disabled the 'Secure Boot' in BIOS?Hello I went through everything and your instructions and seems like everything was going well until I hit the delete volume part of it and it came up and told me it was encrypted so there was an error and it could not perform the action I'm wondering if this is due to the fact that the path of the BIOS on it is also passworded this is a laptop I got off eBay hoping I can get find my way into it I'll be grateful for your help thank youChristopher Green: I haven;t face this issue.
However, some people have been complaining BitLocker encryption issues on Surface and looking for some easy ways to turn off BitLocker on Surface. I kept getting a message telling me that:There are no more BitLocker recovery options on your PC. BitLocker metadata has been enhanced in Windows 10, version 1903 to include information about when and where the BitLocker recovery key was backed up. Choose your language and keyboard layout, and then at the Choose an option screen, choose Follow the on-screen instructions to complete the factory reset process. Unlock and decrypted the boot drive I've checked all my emails but I can't find it. Want to reset your computer to factory setting thus you can regain the access? If you do want to unlock the BitLocker encrypted drive without both Password and Recovery Key, you can definitely unlock and open it by formatting the drive. ** e.g. All attempts to retrieve the key from Microsoft account and other methods failed. Now locate which of the listed volumes has the larger size in GB. I disable the secure boot and on the step where I need to do the partition is not seeing the hard drive so not able to delete or format.i got 2 tablets and both doing the sameI have a different problem. Solution 2: Find Surface Pro BitLocker Recovery Key from Microsoft Account. Now it's asking me the bitlocker key to reinstall windows. thanks for your helpThe BIOS password is stored in the BIOS and not on SSD. But, in his related Microsoft account, there is no any saved any "Bit Locker" key for his Surface 4 Pro tablet and as result of that issue, the "Reset … Searching “Create a Recovery Drive” from Start menu will help you find the tool you need.Restart the Surface with the USB recovery drive plugged into the USB port, it will take you to the Advanced boot options.Now it’s time to put in the BitLocker recovery key you retrieved earlier to unlock the disk.Since the message was related to the BitLocker, let’s disable it and decrypt the drive.To decrypt the boot drive c:, use the following commandIt will take some time to finish decrypting. Recently one of my customers brought to me his Surface Pro 4 tablet because he cannot reset Windows 10 to the default factory settings from the Recovery Options.