26 talking about this. No phone Number, e-mail or automated contact form seems to work. No One Knows Cumbria Better For several weeks this was a source of stress as Cottages.com were claiming that they would simply keep our money and turn it into a voucher if this happened (not even giving it to the property owner). Mrs Allen, Stafford …to Glenridding’s Wonderfully Scenic Fells
Pathetic generic email saying the house was no longer available. Usually, the call would end with my being cut off, but persistence paid off and eventually, one day after four hours on hold, I managed to speak to a live person. Booked at cottage in France for 1 week from the 15/08/2020. Cancelled our booking for Bannerrigg View in Windermere with three days notice (we assume the owners wanted to use it). Cottages.com have clearly been swamped by the issues resulting from Covid-19 and, unlike many other organisations, have been completely unable to adapt their systems and procedures to cope effectively with the problems faced by their customers.
I’ve emailed for more reasons as to why but got no response-Nice !
We had a holiday booked which we could not keep due to ill health (covid related), and we were quite willing to postpone or take a voucher, but they cancelled it and kept our deposit without speaking with us, although we tried to contact them so many times over 3 months I lost the will. A|lso there was to be absolutely no trace of any dog having been there left .
As it is, with the sympathetic help of the manager and owner of the property in Scotland, we have now been able to rebook for next year, and are very much looking forward to our delayed holiday. Cottages Near This beautiful Cumbrian Cottage has an open fire, four poster bed and bat/shower/steam room; it’s perfect for peaceful holidays and romantic breaks.
that the balance was due 05/09/20. You only have to read a few of these reviews to realise it does not pay to trust them with even the most basic aspects of holiday rental. Company Registration Number 00965389. Keswick (/ ˈ k ɛ z ɪ k / KEZ-ik) is an English market town and a civil parish, historically in Cumberland, and since 1974 in the Borough of Allerdale in Cumbria.Lying within the Lake District National Park, Keswick is just north of Derwentwater and is 4 miles (6.4 km) from Bassenthwaite Lake.It had a population of 5,243 at the 2011 census.. More details about this poor service to follow
Families can enjoy the many attractions scattered around the region. Don't bother...ever! Cottage Lookup Mulberry Cottages is a trading name of Vacation Rentals (UK) Ltd. Bookings.com also failed to get through to them.
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Just want an immediate refund but help/service, thus far, is nil and worried about my funds.
Other holiday rental companies are able to do this - cottages.com seem to really struggle with this.
If you can’t find what you are looking for at Cumbrian Cottages, If you'd like to receive our email newsletter, please fill out our short form. Company Registration Number 00965389. Have tried numerous times and been on hold for very long periods. Every phone number I could find.
The information on their website did not cover our particular situation, so I sent three emails explaining the problem, and asking for advice on how to change the date of the holiday, or to obtain a refund, which was what was being offered to others unable to take their holidays due to Covid-19. Most importantly I left very important documents there in my purse and it is urgent that I get them but no response/reply from anyone at all regarding this.. Would never recommend
the accommodations information was misleading for dog friendly but upon arrival and going by the house "bible" which lists do's and don't it clearly stated that at no time can any dog be left alone in the house alone however we had a dog with a serious heart condition which cannot walk all the time we intended walking so could not enjoy our holiday to its full potential . Visit this website Scafell Pike is England’s highest mountain and is featured in Wainwrights top 6 mountains. Booked a cottage in Northumberland and received a text from the cottage owners 1 day before we were due to go to inform us it had been double booked and our booking was cancelled. We made a booking in early March 2020 (for July). Previous customer of Cumbria cottages, will not use again.
The information on their website did not cover our particular situation, so I sent three emails explaining the problem, and asking for advice on how to change the date of the holiday, or to obtain a refund, which was what was being offered to others unable to take their holidays due to Covid-19.